Terms And Conditions
Lo stato dell'ordine
Gli ordini richiedono in genere 1-2 giorni lavorativi per essere spediti e 3-5 giorni lavorativi per essere consegnati.
Vorremmo ricordare ai nostri clienti che, una volta confermati e evasi, gli ordini non possono essere modificati.
Adempimento degli ordini
Overmasks si riserva il diritto di rifiutare un ordine se il pagamento non è verificato.
Overmasks si riserva il diritto di rifiutare gli ordini o di rifiutare la fornitura di servizi a chiunque in qualsiasi momento.
Gli ordini vengono spediti dalla sede di Overmasks.com con sede in Italia, dal lunedì al venerdì, dalle 9:00 alle 16:00. Gli ordini effettuati durante il fine settimana vengono elaborati il lunedì successivo..
La consegna richiede 3-7 giorni lavorativi.
Una volta spedito l'ordine, Overmasks.com invia ai propri clienti un'e-mail con il numero di tracciamento.
COVID-19 Contagion Prevention: prendiamo molto sul serio la prevenzione del contagio di Coronavirus mantenendo sicuro il nostro ambiente di produzione. I nostri partner logistici hanno tutti implementato protocolli speciali per prevenire il contagio.
Ciò può comportare un leggero ritardo nelle consegne.
Cambi, resi e rimborsi
Per ragioni igienico/santarie il prodotto "Mouth Mask" non può essere reso.
I capi d'abbigliamento possono invece essere resi per cambio o rimborso entro 30 giorni dalla ricezione :
Le spese di spedizioni del reso sono a carico del mittente.
La richiesta di cambio/reso sarà elaborata in 3-4 giorni lavorativi dalla ricezione.
Al fine di rendere il processo più accurato possibile, consigliamo di utilizzare un servizio di spedizione tracciabile, stampare una copia della conferma d'ordine e specificare la richiesta sul retro (reso o cambio) ed inserire il foglio nel pacco.
La richiesta di reso deve essere effettuata attraverso il nostro centro resi. Clicca qui.per inoltrare una richiesta di reso.
Se si ricevono merci difettose o in caso di errori di spedizione, si prega di segnalare l'incidente entro 3 giorni lavorativi all'assistenza clienti scrivendo una e-mail a firstname.lastname@example.org per concordare il metodo di restituzione.
Faremo sempre del nostro meglio per assicurarci che tu sia soddisfatto del tuo acquisto.
Modalità di pagamento
Scegliendo il metodo di pagamento Paypal il cliente può pagare direttamente tramite il proprio account Paypal.
Overmasks.com si riserva il diritto di spedire la merce all'indirizzo indicato sull'account verificato da Paypal.
Prezzo e valuta
Gli ordini verranno addebitati rispettivamente in € EUR, £ GBP, $ USD e riflettono i prezzi pubblicati sul nostro sito.
L'importo che verrà addebitato sul tuo conto Paypal o bancario può variare perché si basa sulle fluttuazioni valutarie e sulle commissioni bancarie.
Overmasks.com invita i clienti a contattare la propria banca per ricevere informazioni dettagliate sui tassi di cambio e le commissioni bancarie relative alla transazione.
Overmasks ha creato e pubblicato il sito Overmasks.com con l'obiettivo di offrire un servizio esclusivamente ai propri clienti.
I prodotti in vendita sul sito Overmasks.com sono destinati al Cliente finale. In Overmasks il "cliente finale" è una persona fisica che agisce per scopi estranei alla propria attività professionale o professionale.
Overmasks invita pertanto gli utenti che non si riferiscono al Cliente finale ad astenersi dal tentare entrambi di stabilire rapporti commerciali con l'azienda . e per acquistare beni da vendere tramite venditori di terze parti.
Alla luce della politica commerciale sopra descritta, Overmasks si riserva il diritto di non elaborare gli ordini da persone che non sono il cliente finale o che non sono conformi alla politica commerciale.
Per effettuare ordini su Overmasks.com i clienti devono:
- Essere il cliente finale come definito nella Politica commerciale di Overmasks.com.
- Avere almeno 18 anni.
- Essere idonei a stipulare contratti legalmente vincolanti.
- Possiedi un indirizzo email valido
- Possedere un conto di pagamento valido: un conto Paypal verificato o un conto bancario.
Right Of The Withdrawal
Information about the right of withdrawal (ex art. 49, comma 1, let. (h) del d.lgs. n. 206/2005 "Codice del Consumo")
The customer has the right to withdraw form the contract, without mentioning any reason, within 14 days. The withdraw period expires after 14 days since the customer, or a third person apart from the courier receives the goods. In case of a contract for more goods which are delivered separately, the 14 days period starts when the last one is received. If you would like to withdraw from your contract it is needed to fill this form.
The website Overmasks.com, adhering to Italian law, declares:
"Users who access this website declare that they accept that all matters relating to their use of the Web site Overmasks.com are regulated by the Italian legislation. Overmasks do not guarantee in any way that the content of the site complies with regulatory requirements in other countries. Access to the site Overmasks.com from places where their contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and sanctions in which they might incur and will be solely responsible for compliance with local laws.”
At Overmasks.com, we deeply care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices.
This policy explains our privacy practices for Overmasks.com
You can contact us with any questions you may have about the processing of your personal data (or to exercise the rights stated by article 7 of the Privacy Code). You can directly call the Data Processors at the give phone number or send an email at the given email address. User may request an updated list of all the Data Processors appointed by the Data Controller.
When We ask for your personal data, we ask you directly for your express consent and use your information on that basis. Providing this information is not a statutory or contractual requirement, and you are not obliged to provide this personal data.
If you don’t provide your personal data, such as a valid email address, ID, you won’t be able to create an account on Overmasks.com, to send messages to our staff or receive messages from us.
WHAT Personal Data We Collect and WHEN
We ask you for certain personal data to provide you with the products or services you request. This data can be collected when:
- You create an account on Overmasks.com
- You make purchases
- You submit our newsletter or request to receive communications
- You participate in our events or contests
- You reach out to our consumer services or send us message through the forms on our website
This personal data includes your:
- Login and account information, including screen name, password and unique user ID
- Contact details including name, email, telephone number, shipping and billing address
- Personal details including gender, hometown, date of birth and purchase history
- Orders details and payment information
- Images, photos and videos
- Data on physical characteristics, including weight, height
WHY and HOW We process Your personal data
We use the personal data we collect from you in the following ways:
To Provide the features of the website and services You request
When you use our website, we will use your data to provide the product or service you have selected. For example, if you make a purchase on Overmasks.com or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you reach out to our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
To modify your subscriptions (newsletter) or to opt-out of receiving communication from Overmasks, please modify your preferences in your personal area on the website. You can also contact us to exercise your rights related to your personal data via by sending an email to email@example.com
To Operate, Improve and Maintain our Business, Products and Services
We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions. As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our website.
If We may need to use your personal data in other ways, We will first provide specific notice at the time of collection and obtain your consent.
Retention of your data: We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.
If you choose to create an account Overmasks.comthrough your social network account (such as Facebook), your sign-on credentials will be imported via your social network account. Please note that when you use this ""social sign-on"" option, we will use the following personal information:
- Your Facebook identifier
We will often also receive certain personal information (which you have agreed to be accessible on your public profile) via the social network, such as:
- Your name, age, location, preferences, occupation, and other public profile information such as your pictures or your friends list on the social network, as well as your likes. This information will not be shared with Overmasks.com by Facebook if you have a private profile.
Information about children
As a general rule, we do not intentionally collect personal information about children under the age of 13. If we become aware that we have inadvertently collected personal information about children under the age of 13, we will take steps to delete the information as soon as possible, except where we are required by applicable law to keep it.
Where we know a child is above the age of 13, but considered a minor under applicable law, we will obtain parental/guardian consent prior to using that child's personal information.
How we handle and protect your personal data
As a general rule, we do not share the data that we collect with others. We ask you for certain personal data to provide you with the products or services you request, and We retain that data for as long as necessary to fulfil the purposes for which we collect it. We may disclose your personal data if we are required by law to do so or if you violate our Terms of Service.
Services and data collected by this website, (physically "hosted" by Serverplan srl. Www.serverplan.it), are processed in house by the data processor, or exceptionally by others charged of occasional maintenance.
Encryption & Security:We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems.
To be sure that your personal data are sent encrypted, we use the secure socket layer technology (SSL).
However, Overmasks cannot guarantee that the measures taken for the safety of the website, data transmission and information on the website, limit or exclude any risk of unauthorized access or dispersion of data by devices pertaining to the User. For this reason, Users are advised to make sure their computer is equipped with appropriate software to protect the network transmission of data (such as updated antivirus) and that their Internet service provider has taken appropriate measures in securing network data transmission.
Who can access to your personal data
In addition to the Data Controller, in some cases, the personal data may be accessible to certain types of persons in charge, appointed by Overmasks.com, involved with the operation of the website, such as: administration, sales, marketing, legal, system administration; or external parties, such as: third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies. The updated list of these parties may be requested, at any time, to Overmasks, at the given email address/phone number.
If paying by Credit Card, the information essential for the success of the transaction (credit card / debit card number, expiration date, security code) will be sent to authorities responsible for processing or possibly to the company responsible for monitoring fraud using encrypted data (SSL), in no way will third parties have access. This information will never be seen or stored by Overmasks.
Links to other websites or services
Our websites may contain links to third party websites or third party services (such as social networks).
We have no control over how third-party websites and services to process your personal information. We do not review third-party websites and services, and we are not responsible for such third party websites and services or their privacy practices. Please read the privacy statements of any third party websites or services that you access from our websites or services.
This website uses cookie, small files that are sent to your browser and stored on your device when you visit a website. Cookie allow efficient operation of the site, optimizing the browsing experience by remembering user preferences, indeed they can determine whether there has been any contact between your computer and our pages. Of course, you can visit the website without cookie. Most browsers accept cookie automatically, but when you visit our website We will give you a notice that will allow you to choose to either accept or not the use of cookie. For more information or for changing your browser settings, deleting or preventing certain cookies from being stored on your computer or mobile device without your explicit consent, you can refer to the ‘help’ section in your browser.
The decision to remove and not accept cookies may limit the functions available on our website. No personal user data is acquired from the site. We do not use cookie to transmit information of a personal nature, nor are used cd cookie of any kind, or systems for tracking users. The use of C.D. Session cookie (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to enable a safe and efficient site. The SO-CALLED Session cookie used in this site avoid the use of other technologies that could compromise the privacy of the users and not allow the acquisition of personal identification data.
Third parties may also collect information via website through cookies. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
Your rights in relation to your personal information
Fair play and transparency are important to us. We are open about the personal information we collect and have implemented mechanisms to enable you to exercise any rights you might have with respect to your personal information.
Users may, at any time, in order to obtain confirmation of the existence or not of their personal data and to ascertain their content and origin, check the accuracy or ask for the data to be integrated, updated or corrected. Users may also request that their data be deleted, converted into an anonymous form or blocked from any data processing in violation of the law, as well as refuse processing, in any case, for legitimate reasons. Requests should be sent to the Data Controller, Overmasks
Questions and feedback
If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us. We will answer you in a timely and effective manner.